top of page

Refund Policy

Our Privacy and Refund Policy at Hourbrand, a brand by Chaperone Solutions LLP, establishes our commitment to protecting the privacy of our users while outlining our strict no refund policy. We collect and utilize personal information responsibly, solely for the purpose of improving user experience and providing our services effectively, adhering to stringent data security measures. Refunds are not granted once services or products are delivered, except in exceptional circumstances, as outlined in the policy. Users are encouraged to review the policy for detailed information, and any concerns or inquiries can be addressed to our designated contact points provided within.

In general, what we cover in your Refund Policy?

Privacy and Refund Policy
Date: 22 March, 2024

This Privacy and Refund Policy ("Policy") is a legally binding agreement between Chaperone Solutions LLP (referred to herein as "HourBrand", "we", "us", or "our") and the users, customers, and visitors (collectively referred to as "you" or "your") of our website and services. By accessing our website or utilizing our services, you agree to be bound by the terms and conditions outlined in this Policy.

1. Privacy Policy:

1.1 Information Collection: 
We collect personal information from you when you visit our website, interact with our services, or engage in communication with us. This information may include but is not limited to your name, email address, contact details, and any other information voluntarily provided by you.

1.2 Use of Information: 
The information collected is used solely for the purpose of providing and improving our services, communicating with you, and enhancing your user experience. We may also use your information for marketing purposes, provided you have given us explicit consent to do so.

1.3 Data Security: 
We implement appropriate security measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. However, we cannot guarantee the absolute security of your data transmission over the internet.

1.4 Third-Party Disclosure: 
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except where required by law or as necessary to fulfill our services.

1.5 Cookies: 
We may use cookies and similar technologies to enhance your browsing experience, analyze usage patterns, and customize content. You may choose to disable cookies through your browser settings, although this may affect certain functionalities of our website.

2. Refund Policy:

2.1 No Refund Policy: 
HourBrand operates on a strict no refund policy. Once services are rendered or products are delivered, no refunds will be provided, except in cases where explicitly stated otherwise or required by law.

2.2 Service Discontinuation: 
In the event of service discontinuation due to circumstances beyond our control, HourBrand reserves the right to terminate services without providing a refund. However, we will make reasonable efforts to minimize disruptions and provide alternative solutions where possible.

2.3 Dispute Resolution: 
Any disputes regarding refunds or services shall be resolved through negotiation and mediation in good faith. If a resolution cannot be reached, the parties agree to submit to binding arbitration in accordance with the laws of Odisha, India.

2.4 Exceptional Circumstances: 
HourBrand may, at its sole discretion, consider refund requests in exceptional circumstances, such as proven cases of fraud, unauthorized transactions, or material breach of contract by HourBrand.

3. Contact Information:

For any concerns or inquiries regarding this Policy or our services, you may contact us at:


Phone: +91-7008510842

4. Miscellaneous:

4.1 Amendments: 
HourBrand reserves the right to amend or modify this Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this Policy periodically for updates.

4.2 Governing Law: 
This Policy shall be governed by and construed in accordance with the laws of Odisha, India, without regard to its conflict of law provisions.

By accessing our website or utilizing our services, you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined in this Policy. If you do not agree with any part of this Policy, please refrain from using our website or services.

bottom of page